Privacy Policy

BLUE LINE EXTERIOR CLEANING LLC PRIVACY POLICY Effective Date: October 10, 2026 Last Updated: October 10, 2026 Legal Business Name: Blue Line Exterior Cleaning LLC Business Mailing Address: 2807 N Parham Rd, Ste 320 #7875, Henrico, Virginia 23294, United States Website: https://bluelineexterior-cleaning.online Privacy Contact Email: customservice@bluelinexterior-cleaning.com Jurisdiction: Commonwealth of Virginia, United States ​ 1. INTRODUCTION AND STATEMENT OF PRINCIPLES ​ Blue Line Exterior Cleaning LLC ("Blue Line," the "Company," "we," "our," or "us") is a Virginia limited liability company providing exterior cleaning and related property-maintenance services. This Privacy Policy establishes the principles and practices governing the collection, use, storage, disclosure, and protection of personal information obtained through our website, customer communications, estimates, service appointments, online transactions, advertising activities, and other business operations. Blue Line Exterior Cleaning LLC is committed to conducting its business with professionalism, honesty, accountability, discipline, integrity, and respect for every customer. We recognize that protecting personal information is an important responsibility and an essential component of maintaining trust. Our Christian Mission Blue Line Exterior Cleaning LLC is founded upon the Christian faith and the belief that our work should honor Jesus Christ, the King of kings and Lord of lords. Our mission extends beyond exterior cleaning. We seek to conduct our business in a manner consistent with our understanding of biblical principles, including honesty, faithful stewardship, service to others, personal accountability, and treating our neighbors with dignity and respect. As stated in Colossians 3:23 (KJV): "And whatsoever ye do, do it heartily, as to the Lord, and not unto men." This principle informs our commitment to serving customers honestly, respecting the property and information entrusted to us, and conducting our business responsibly. Our Christian mission is a foundational expression of our business values. It does not diminish or replace our obligations under applicable federal, Virginia, or other applicable laws. We intend to honor both our faith and our legal responsibilities through the manner in which we operate. Purpose of This Policy This Privacy Policy explains: What personal information we may collect. Why and how we use personal information. When information may be shared with third parties. How we use website analytics, cookies, and advertising technologies. How we handle photographs of customers' properties. How we protect and retain personal information. What privacy rights may be available to individuals. How individuals may contact us regarding their information. By using our website or interacting with our services, you acknowledge that this Policy is available for your review. Your use of the website does not constitute consent to any processing for which separate consent is required by law. ​ 2. SCOPE AND APPLICABILITY ​ This Policy applies to personal information collected through: Our website and online service request forms. Requests for estimates and service quotations. Scheduling and providing exterior cleaning services. Online payments and related transaction processes. Telephone calls, emails, text messages, and other communications. Google Ads, Google Analytics, Facebook Ads, and similar marketing or analytics services that we use. Customer feedback, reviews, and service records. Photographs and videos collected in connection with property assessments and completed work. Other legitimate business interactions with prospective or existing customers. This Policy does not automatically govern independent third-party websites, payment processors, advertising platforms, or other services that maintain their own privacy policies. ​ 3. CATEGORIES OF INFORMATION WE COLLECT The information collected depends on your interactions with Blue Line Exterior Cleaning LLC. ​ 3.1 Identification and Contact Information We may collect: First and last name. Email address. Telephone number. Mailing address. Property service address. Other information you voluntarily provide through our website or communications. We use this information to respond to inquiries, prepare estimates, schedule appointments, provide services, process transactions, and maintain appropriate customer records. ​ 3.2 Property and Service Information Because exterior cleaning requires information about the property and surfaces being serviced, we may collect: Property addresses. Surface types and approximate dimensions. Service descriptions and requested cleaning methods. Information about stains, algae, mold-like growth, dirt, and other visible conditions. Photographs and videos of exterior surfaces. Customer-provided property instructions. Access arrangements and relevant service requirements. Estimates, invoices, work orders, and service histories. This information helps us assess the work requested, prepare accurate quotations, document existing conditions, perform contracted services, and maintain appropriate records. ​ 3.3 Payment and Transaction Information When you purchase our services, we may collect information necessary to document the transaction, including: Services purchased. Invoice amounts. Payment status. Transaction references. Refund information. Billing details necessary to process or reconcile a transaction. Online payments may be handled by independent third-party payment processors. The information collected directly by a payment processor is governed, in part, by that provider's own privacy and security practices. We do not intend to store complete payment-card numbers or card security codes on our own systems unless a specific, appropriately secured payment arrangement is implemented and legally permitted. ​ 3.4 Website and Device Information When you visit our website, we and certain service providers may automatically collect technical information, depending on the technologies enabled. This information may include: Internet Protocol (IP) address. Browser type and version. Device type and operating system. Pages viewed. Time and date of visits. Referring website or advertising source. Approximate location inferred from technical information. Website interaction and performance information. Security and diagnostic logs. We use this information to maintain website functionality, understand visitor activity, improve our services, measure advertising effectiveness, and protect our website against suspicious or unauthorized activity. ​ 3.5 Communications and Customer Feedback We may retain information contained in communications with us, including: Emails and website inquiries. Telephone and text-message communications. Appointment requests. Customer questions and complaints. Reviews and feedback. Service-related correspondence. Records of privacy requests. We retain these records as reasonably necessary for customer service, business administration, legal compliance, and dispute resolution. ​ 4. HOW WE USE PERSONAL INFORMATION Blue Line Exterior Cleaning LLC may use personal information for the following purposes. ​ 4.1 Service Delivery To prepare estimates, evaluate service requirements, schedule appointments, perform exterior cleaning, communicate service updates, and fulfill customer requests. ​ 4.2 Customer Relations To answer questions, address concerns, maintain customer records, and provide appropriate follow-up communications. ​ 4.3 Payments and Business Administration To process or reconcile payments through appropriate providers, issue invoices, maintain financial records, administer refunds, and manage business operations. ​ 4.4 Website Management To operate, troubleshoot, maintain, and improve our website and online services. ​ 4.5 Analytics and Advertising To understand how visitors interact with our website, measure the effectiveness of advertisements, evaluate customer acquisition, and improve our marketing efforts. These activities may involve Google Ads, Google Analytics, Meta advertising services, including Facebook Ads, and comparable providers. Where applicable law requires consent or provides a right to opt out of a particular activity, we will honor the relevant requirements. ​ 4.6 Security and Fraud Prevention To protect our website, business records, customers, personnel, and systems against fraud, unauthorized access, and other harmful activity. ​ 4.7 Legal and Regulatory Compliance To comply with applicable legal obligations, maintain records required by law, respond to lawful requests, and establish or defend legal claims. ​ 4.8 Marketing Communications To send permitted promotional communications concerning our services, subject to applicable consent requirements and opt-out rights. We will not knowingly use personal information for a materially incompatible purpose without providing any notice or obtaining any consent required by law. ​ 5. COOKIES, GOOGLE ANALYTICS, AND ADVERTISING TECHNOLOGIES Our website may use cookies, tracking pixels, tags, and similar technologies to support website functionality, analyze visitor behavior, and measure advertising performance. The technologies actually used will depend on the tools installed and enabled on our website. ​ 5.1 Google Analytics If Google Analytics is enabled, it may collect information concerning website visits and interactions, such as pages viewed, device and browser information, approximate geographic information, and other usage data. We may use the resulting reports to understand visitor activity and improve our website and marketing. Google's handling of information collected through its services is also subject to Google's applicable terms and privacy disclosures. ​ 5.2 Google Ads If Google Ads conversion tracking, remarketing, or similar features are enabled, information about interactions with our advertisements or website may be used to measure campaign performance or support advertising activities. Depending on the configuration, cookies or similar technologies may help associate advertising interactions with subsequent website activity. ​ 5.3 Facebook and Meta Advertising If Meta advertising technologies, including the Meta Pixel or Conversions API, are implemented, certain website events or other permitted information may be transmitted to Meta to measure advertising performance, improve campaign effectiveness, or support audience-related advertising features. The specific information shared will depend on the technologies implemented and their configuration. ​ 5.4 Your Choices You may be able to manage cookies through your browser settings and available advertising or privacy controls. Where required by law, we will obtain consent before using nonessential cookies or similar technologies. Where applicable law provides a right to opt out of targeted advertising or certain forms of personal-information sharing, we will provide the required mechanism. Disabling certain cookies may affect website functionality. Important: The descriptions in this section explain how these services may operate if enabled. They do not represent a guarantee that every listed tracking feature is currently installed on our website. ​ 6. DISCLOSURE OF PERSONAL INFORMATION We do not treat customer information as a commodity. We do not intend to sell personal information to third parties for monetary consideration. Nevertheless, certain information may be disclosed when reasonably necessary for legitimate business purposes or when otherwise permitted or required by law. ​ 6.1 Service Providers We may disclose information to service providers assisting with: Website hosting and maintenance. Online payment processing. Customer scheduling and management. Email and communications. Accounting and bookkeeping. Data storage and security. Website analytics. Advertising and campaign measurement. Other necessary business operations. Such providers may process information in accordance with their contractual arrangements, their applicable policies, and relevant law. ​ 6.2 Advertising and Analytics Providers When advertising or analytics technologies are enabled, certain technical information or online activity may be disclosed to Google, Meta, or other applicable providers. Depending on the configuration, these disclosures may fall within certain legal definitions of sharing or targeted advertising even when no money is exchanged directly for the information. We will address applicable disclosure, consent, and opt-out obligations as required by law. ​ 6.3 Legal Obligations We may disclose information when reasonably necessary to comply with applicable laws, regulations, court orders, subpoenas, or other lawful processes. We may also disclose information when necessary to investigate suspected fraud, protect legal rights, address security threats, or establish or defend legal claims. ​ 6.4 Business Transactions If the Company undergoes a merger, acquisition, restructuring, financing, or sale of relevant business assets, information may be transferred as part of that transaction, subject to applicable legal requirements. ​ 6.5 Customer Authorization We may disclose information when a customer directs us to do so, authorizes the disclosure, or when another lawful basis permits it. ​ 7. CUSTOMER PROPERTY PHOTOGRAPHS AND BEFORE-AND-AFTER IMAGES Blue Line Exterior Cleaning LLC recognizes that photographs of a home or commercial property may reveal personal information or details that customers reasonably expect us to handle with care. We may photograph or record exterior surfaces to: Prepare estimates. Assess the scope of work. Document pre-existing damage or conditions. Maintain service records. Verify the work performed. Resolve service-related questions or disputes. ​ 7.1 Promotional Use We may wish to use before-and-after photographs to demonstrate the quality of our work, advertise our services, and maintain a portfolio of complete projects. Where photographs identify or reasonably reveal a customer's private property, we will seek the customer's permission before using them in public promotional materials, except where another lawful basis applies. We will respect applicable contractual restrictions and legal rights concerning the use of such photographs. Customers may communicate concerns about photography before work begins. ​ 7.2 Minimizing Unnecessary Exposure Where reasonably practicable, we seek to avoid unnecessarily capturing or publishing: Faces of customers, visitors, or bystanders. Vehicle license plates. Personal documents. Security systems or access codes. Other identifying or sensitive details unrelated to the cleaning service. We will not knowingly publish private customer information simply because it appears incidentally in a service photograph. ​ 7.3 Storage and Disclosure Property photographs may be stored with estimates, work orders, invoices, or other service records. They may be disclosed to service providers assisting with legitimate business operations, where necessary and appropriate, subject to applicable law. We will retain these photographs only for as long as reasonably necessary for the purposes described in this Policy, subject to legal and business recordkeeping requirements. ​ 8. DATA SECURITY AND CONFIDENTIALITY Blue Line Exterior Cleaning LLC takes reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, use, disclosure, alteration, and destruction. Depending on the systems used, these measures may include account-access restrictions, secure service providers, appropriate device security, reasonable recordkeeping practices, and limiting access to information to individuals with a legitimate business need. We seek to collect and retain only information that is reasonably necessary for our operations. No electronic system or method of transmitting or storing information can be guaranteed to be completely secure. Accordingly, we cannot promise absolute security. If a security incident triggers a notification obligation under applicable law, we will provide the required notices within the applicable timeframe. ​ 9. DATA RETENTION We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, subject to applicable legal obligations. Retention periods may vary depending on the type of information and the circumstances involved. For example, we may retain customer contact information while managing customer relationships, service photographs while maintaining relevant project records, and invoices for the period required by applicable accounting or tax obligations. Information may also be retained when it is reasonably necessary to resolve disputes, investigate potential fraud, enforce agreements, or establish or defend legal claims. When personal information is no longer reasonably necessary and no legal obligation requires continued retention, we will take reasonable steps to delete, destroy, or de-identify it. ​ 10. VIRGINIA PRIVACY RIGHTS Blue Line Exterior Cleaning LLC seeks to respect the privacy rights provided by applicable federal, state, and local law, including applicable provisions of Virginia law. Virginia's consumer privacy framework includes the Virginia Consumer Data Protection Act, as amended, and related provisions of the Code of Virginia. The application of the Virginia Consumer Data Protection Act to a particular business depends on the statute's definitions, exemptions, and applicability requirements. This Policy does not represent that Blue Line necessarily meets every statutory definition or threshold. Where a privacy law applies to our processing activities, eligible individuals may have rights that include, as applicable: Confirming whether personal data is being processed. Accessing personal data. Correcting inaccuracies in personal data. Requesting deletion of personal data. Obtaining a portable copy of certain personal data. Opting out of certain targeted advertising, sales of personal data, or qualifying profiling activities. Appealing a qualifying refusal to act on a privacy request. Exercising applicable privacy rights without unlawful discrimination. These rights may be subject to exceptions, identity verification, and other limitations established by law. ​ 10.1 Submitting a Privacy Request You may submit a privacy-related inquiry or request using the following contact information: Business: Blue Line Exterior Cleaning LLC Email: customservice@bluelinexterior-cleaning.com Mailing Address: 2807 N Parham Rd, Ste 320 #7875, Henrico, Virginia 23294, United States Please describe the request and provide enough information for us to understand and process it. We may take reasonable steps to verify your identity before responding to certain requests. Where applicable law requires a response within a specified timeframe, we will follow that requirement. ​ 10.2 Appeals If an applicable privacy law provides a right to appeal our decision concerning a privacy request, we will provide the appeal process required by that law. Nothing in this Policy is intended to waive or restrict a right that cannot legally be waived or restricted. ​ 11. CHILDREN'S PRIVACY Our website and exterior cleaning services are intended primarily for adults who are seeking property-maintenance services or are otherwise authorized to arrange such services. We do not knowingly collect personal information online from children under 18 without the parental consent required by applicable law. If we learn that we have collected information from a child in circumstances that violate applicable law, we will take appropriate steps to address it. Parents or legal guardians who believe a child has submitted personal information to us may contact us using the information provided in this Policy. ​ 12. EMAIL, TEXT MESSAGES, AND MARKETING We may contact customers regarding estimates, scheduling, service updates, invoices, and other matters related to requested services. We may also send promotional communications where legally permitted. Customers may opt out of promotional emails through the unsubscribe mechanism provided in the message, where available. For promotional text messages, customers may use the STOP instruction when supported by the messaging service and applicable. Opting out of promotional communications does not necessarily stop essential transactional messages, such as appointment confirmations, invoices, or communications needed to fulfill a requested service. We will obtain consent where required by applicable law and honor applicable consent withdrawals and opt-out requests. Consent to receive marketing messages will not be a condition of purchasing our services where applicable law prohibits such a requirement. Message and data rates may apply to text messages depending on the customer's mobile service plan. ​ 13. THIRD-PARTY WEBSITES AND PAYMENT SERVICES Our website may direct users to independent third-party services, including payment providers, advertising platforms, social media platforms, and other external websites. We do not control the independent privacy practices of those third parties. Information submitted directly to a third-party service may be governed by that provider's privacy policy and terms. We encourage customers to review the applicable terms and privacy disclosures before submitting personal information through an external service. ​ 14. VIRGINIA LAW AND OTHER APPLICABLE REQUIREMENTS This Policy is intended to describe Blue Line Exterior Cleaning LLC's privacy practices in a manner appropriate to its operations in Henrico County, Virginia, and the broader Richmond metropolitan area. It should be interpreted consistently with applicable federal law and the laws of the Commonwealth of Virginia. If another jurisdiction's privacy law applies to a particular individual or processing activity, the Company will address any obligations imposed by that law as required. Nothing in this Policy is intended to limit any mandatory consumer protection or privacy right. ​ 15. CHANGES TO THIS POLICY We may revise this Privacy Policy to reflect changes in our business, website, technology, service providers, advertising practices, or applicable legal requirements. When changes are made, we will update the "Last Updated" date at the beginning of the Policy. Where required by law, we will provide additional notice or obtain consent before implementing changes. We encourage visitors and customers to review this Policy periodically. ​ 16. CONTACT INFORMATION For questions, concerns, or requests concerning this Privacy Policy or the handling of personal information, please contact: Blue Line Exterior Cleaning LLC Email: customservice@bluelinexterior-cleaning.com Website: https://bluelineexterior-cleaning.online Business Mailing Address: 2807 N Parham Rd, Ste 320 #7875 Henrico, Virginia 23294 United States We will make reasonable efforts to review and respond to privacy inquiries in a timely manner and in accordance with applicable law. ​ 17. OUR COMMITMENT BEFORE GOD AND TO OUR CUSTOMERS Blue Line Exterior Cleaning LLC recognizes that conducting business is a responsibility that extends beyond financial gain. ​ We seek to conduct our work with integrity, honor our commitments, respect our customers, and exercise responsible stewardship over the information entrusted to us. ​ Our Christian mission is to lift up Jesus Christ, the King of kings and Lord of lords, through our conduct, service, and commitment to doing what is right. ​ As stated in Matthew 5:16 (KJV): "Let your light so shine before men, that they may see your good works, and glorify your Father which is in heaven." ​ We seek to reflect this principle through honest dealings, dependable service, respect for others, and responsible business practices. ​ Our faith informs the standards we strive to uphold. ​ We recognize that customer trust must be earned through our conduct and that our privacy commitments must be reflected in our actual practices. ​ Accordingly, we intend to handle customer information with care, communicate honestly about our practices, respect applicable privacy rights, and remain accountable for our responsibilities. ​ Our commitment is to serve our customers with professionalism, conduct our business with integrity, and honor Jesus Christ in the work entrusted to us.